Refund Policy

Note: Please note that hotels will be allocated based on availability as there is a high demand for certain hotels during the season.

Please read the following refund policies carefully prior to making payments. 

Refund Policies

1. A total refund will be paid to the customer minus the hotel costs on force majeure cancellations such as natural disasters and state emergencies.
2. The traveler can cancel the journey 14 days prior to arrival and a cancelation fee of 15% will be charged.
3. Failure to join the tour or arriving late without prior notice will be treated as no show and no refunds or credits will be issued.
4. No refunds will be given to promotional journeys.
5. Approved refunds are generally processed within 7-14 business days depending on the payment bank and travelers are requested check the status of refund from their bank’s end after 4-5 working days as our bank takes 4-5 working days to process the refunds.
6. No travel insurance provided by Coneka Travels.
7. No liability for hospitalization, accidents, injuries, medical expenses, loss or theft of personal belongings or any unforeseen events.
8. Guests are advised to purchase comprehensive travel insurance.