At Coneka Travels, we believe that trust is an essential part of every meaningful journey. When you choose to explore Sri Lanka with us, you may share personal information that helps us understand your preferences, plan your experiences, and communicate with you.
We respect that trust. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you interact with Coneka Travels through our website, enquiries, bookings, or other services.
Thoughtfully outlined to help you understand how we collect, use, and protect your information so you can explore Sri Lanka with confidence, knowing your privacy is treated with care.
Coneka Travels is a legally registered Sri Lankan tourism company specialising in inbound tourism and thoughtfully designed travel experiences across Sri Lanka.
Throughout this Privacy Policy, “Coneka Travels,” “Coneka,” “we,” “our,” or “us” refers to Coneka Travels.
We may collect information that you voluntarily provide when you interact with us, including when you:
Depending on how you interact with us, this information may include:
We only request information that is reasonably necessary to respond to your enquiry, design your journey, provide our services, or improve your experience with Coneka Travels.
When you visit our website, certain technical information may be collected automatically.
This may include:
This information helps us understand how visitors use our website, identify technical issues, improve performance, and create a better digital experience.
Where possible, this information is used in an aggregated or anonymised form.
We use the information you provide to help make your journey with Coneka Travels personal, practical, and seamless.
We may use your information to:
We do not use your personal information simply because we have it. We use it for legitimate business purposes connected to your relationship with Coneka Travels.
Because every Coneka journey is designed around the traveller, we may need to understand certain preferences or requirements that you choose to share with us.
For example, you may tell us about your preferred style of travel, dietary requirements, accessibility needs, interests, or other personal preferences.
We use such information only when it is relevant to planning or delivering your journey.
We encourage you to share only information that is necessary for us to provide the services you request.
We do not sell your personal information.
To provide a complete travel experience, however, we may need to share relevant information with trusted service providers involved in your journey.
Depending on your itinerary, these may include:
We aim to share only the information reasonably necessary for the relevant service to be provided.
We may also disclose information where required by law, legal proceedings, government authorities, or to protect the rights, safety, and security of Coneka Travels, our travellers, or others.
Our website and services may use third-party platforms or services for functions such as:
These third parties may process certain information according to their own privacy policies and terms.
We encourage you to review the privacy policies of third-party services when appropriate.
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
If you choose to receive communications from Coneka Travels, we may occasionally send you information about:
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
We take reasonable steps to protect the personal information entrusted to us against unauthorised access, misuse, alteration, disclosure, or loss.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, meeting legal obligations, and protecting our legitimate business interests.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.
Our website may contain links to external websites, including accommodation providers, experience partners, social media platforms, and other travel-related services.
Once you leave the Coneka Travels website, we are not responsible for the privacy practices, content, or security of those external websites.
We recommend reviewing the privacy policy of any external website you visit.
